FAQ

How long will it take for my gift to ship?

Teak & Twine gifts typically ship within 1-3 business days. To keep your gift from sitting in a hot shipping warehouse over the weekend, (and your chocolate from melting!) we only ship on Monday and Tuesday between the months of April - September. During the cooler months, we ship on Monday and Wednesday. If you choose expedited shipping, we will ship as soon as possible.

How does shipping work?

All gifts are shipped from Destin, Florida via Fed Ex. If you choose Fed Ex Ground, gifts usually arrive to destinations in the Southeast within one business day, the Midwest and mid-Atlantic within two days, the Northeast in three days and the west coast in four days. Please keep in mind that these are rough estimates, and that Fed Ex Ground does not guarantee delivery dates.

Can I ship to multiple addresses?

At this time, if you would like to send gifts to different recipients, you will need to create a seperate purchase for each recipient. If you would like to send several gifts to different recipients, please feel free to contact us and we would be happy to process your order for you!

Do you ship internationally?

Yes! Please contact us if you would like to ship internationally so that we can work to find you the very best rate.

What are the options for gift boxes?

All of our gifts are packaged in our pale gray Teak & Twine gift box featuring a belly band with our logo and a favorite quote embossed in silver. If you are looking for something different in terms of packaging, please get in touch via our contact tab and let’s talk details!

Returns and Exchanges:

We take great care to ensure your gift arrives to you looking great! If your gift arrives worse for the wear, let us know and we will make it right!  Otherwise, due to the time and love we put into making each gift, all sales are final.

Do you participate in styled shoots?

We jump at the chance to get creative and partner with our wedding vendor friends! If you are interested in featuring a Teak & Twine gift for your upcoming shoot, reach out to us at hello@teakandtwine.com.

Do you make custom client gifts?

We love curating gifts from the products we are partnered with to create a client gift that best reflects your work, your branding, and your company! We are happy to send your client gifts either to you all at once, or directly to your clients with each booking. We have a minimum order of 5 gifts for client gifting.

Do you make corporate gifts?

Yes! We are happy to partner with businesses to create gifts for the holidays, parties or for corporate outreach. We will work closely with you to create a custom gift that is perfect for your business and/or event. 

Do you make wedding welcome gifts?

We love creating beautiful wedding welcome gifts that are completely customized to your relationship, your hometown or your favorite treats! You can either send us an email to hello@teakandtwine.com or get in touch using the contact tab and we will get started!

Do you make custom gifts?

Yes, we are happy to work with you on a custom gift! To learn more about our custom gift process, please use the contact form or send us an email at hello@teakandtwine.com

I make/ represent something that would be a perfect addition to your gifts.  How can I get in touch?

We love discovering new products! If you know of something that would be a great fit for our gifts, feel free to get in touch at hello@teakandtwine.com and let us know.

I would like to offer your gifts in our store/ online shop- do you wholesale?

Absolutely!  Please contact us at hello@teakandtwine.com to learn more about our wholesale pricing and timeline.

Who helped you create your website?

It takes a village to build a brand, and we were lucky to work with some amazing talent in building Teak & Twine!  The wonderful team at Simple Song Design created our branding and website. Almost all photography is by Tec Petaja with styling by Jessica Sloane and copy written by Caroline Roche and Torrance Hart.  Script on the homepage was created by Chelsea Petaja.  Special thanks to Christine Busch for her photo editing and website wizardry!